Wednesday, September 3, 2008

TOO MUCH Customer Sevice

I was at a bar the other night with some friends. It was the holiday weekend, most of us had been working a lot and it was a good time to relax and catch up on life. We chose a slow, often empty, local hole in the wall that we used to frequent when we were younger. While the place is nothing special anymore and the bartender couldn't mix a drink if her life depended on it, the location offers us seats, a good jukebox and isn't far from home.

The cost of this Utopia is an inexperienced bartender who doesn't know the difference between building rapport and butting in on conversation. I can only compare her to the old woman in the airplane seat next to you who keeps asking you a question every time you put your ear plugs in to watch the movie or hear music.

For example, there were 4 of us at the bar when we arrived. After a little banter, the bartender asked if anyone wanted to play doubles in pool. Doubles. Hmm. 4 of us, one of her. 2 sets of 2 plus 1. Let me get this straight - we came to talk and drink in your bar and you suggest one of us sits of the activity at the bar so you can play pool? Go do your damn job and come back when the glasses are empty!

I've been in other locations and seen similar behavior. The waiter at the restaurant that can't read the body language of the arguing couple and interrupts them mid argument. Maybe service employees should be trained in body language.

I don't want to discourage the waitress who sits at the table of guys while she takes your order and builds a great relationship with her customer. That waitress keeps my glass full and keeps checking in regularly, but not intrusively. She will get a large tip. She deserves it.

Drinks anyone?

1 comment:

Anonymous said...

So which bar? Maybe I'll have to come check it out - knock the customer service right into the little chippy. Teach her how to make a few drinks...play some pool. Who's up for some old times?!?!